Front-Desk Coordinator
Tampa, FL
Full Time
Mid Level
Job Title: Front-Desk Coordinator
Location: Tampa, FL
Company: Heart and Vascular Associates of Tampa
Position: Front Desk Coordinator (Busy Cardiology Practice)
We are looking for a highly organized and proactive individual to join our team as a Front Desk Coordinator. In this role, you'll seamlessly step into a fast-paced, dynamic environment and take full ownership of front desk operations. As the first point of contact for patients and visitors, you will be responsible for creating a warm, welcoming atmosphere upon arrival.
Key Responsibilities:
- Maintain a clean, organized, and well-stocked waiting room.
- Greet all patients and visitors with professionalism and a friendly attitude.
- Answer phones, address inquiries, and route calls efficiently.
- Accurately schedule patient appointments.
- Process referrals and pre-authorizations for patient care.
- Collect co-pays and outstanding balances at the time of service.
- Ensure the waiting area remains tidy and stocked with beverages.
- Keep patient information up to date and accurate in the system.
- Collaborate with clinical and administrative teams for smooth patient flow.
- Schedule follow-up appointments for patients seen in the hospital.
- Perform additional duties as assigned by the supervisor.
Qualifications:
- Prior experience in a medical office or cardiology practice is preferred.
- Strong multitasking skills and the ability to thrive in a fast-paced environment.
- Ability to cross-train in various administrative tasks, including referrals and authorizations.
- Excellent verbal and written communication skills.
- A professional, friendly demeanor with exceptional customer service abilities.
- Proficient with scheduling software and office technology.
- Discretion in handling sensitive information and adherence to HIPAA guidelines.
- Familiarity with Microsoft Office (Excel, Word, Outlook, PowerPoint).
- Knowledge of EClinicalWorks EMR system is a plus.
Compensation:
- Hourly rate: $16.00 - $19.00 per hour
If you're a detail-oriented professional who thrives in a busy medical office and has a passion for patient care, we encourage you to apply!
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